1.What forms of payment do you accept?

- We accept major credit/debit cards (Visa, MasterCard, American Express) and PayPal. In some regions we also support store credit.

2. What are your shipping options and costs?

- We offer standard and expedited shipping options. Costs are calculated at checkout based on weight, destination, and chosen service. All shipments include tracking where available.

3. How long does it take for an order to ship?

- Orders typically ship within 1–2 business days after payment clears. Peak periods may cause brief delays; you’ll receive a shipping confirmation with tracking.

4. Do you offer international shipping?

- Yes, we ship to many countries worldwide. Availability, rates, and potential customs considerations vary by region; duties/taxes are the recipient’s responsibility unless otherwise stated.

5. What is your return and refund policy?

- Most new, unopened items can be returned within 14 days for a full refund or store credit. Only sealed products are eligible for return. A 10% handling fee will be deducted from the refund total. All items must be verified by us, and all returns must be sent and paid for by the buyer. Some exceptions may apply for sale items.

6. How can I track my order?

- After your order ships, you’ll receive a tracking number by email. You can also view your shipment status in Your Account under Orders.

7. Are there any guarantees on card condition?

- We strive for accurate descriptions and grading where applicable. Cards are sold as described (e.g., NM/Mint, Near Mint, etc.). If you believe a listing misrepresented condition, contact us within 7 days of delivery for resolution.

8. Do you sell sealed products or booster boxes?

- Yes, we stock new booster boxes and sealed products when available. Unopened items are eligible for standard returns per our policy.

9. How do you handle prize support or freebies?

- Promotions and freebies are subject to availability and terms published at the time of purchase. Some items may require redemption codes or eligibility checks.

10. What should I do if I receive a damaged or wrong item?

- Please contact us within 7 days with your order number and photos of the issue. We’ll arrange a replacement or refund and guide you through return shipping if needed.

11. Are there discounts or loyalty programs? 

- We offer occasional promotions, bulk discounts, and a loyalty program for registered customers (earn points on purchases, redeem for store credit, exclusive offers). Details vary by period.

13. How do I create an account and why should I?

- Create an account at checkout or on our site. Benefits include faster checkout, order tracking, wishlists, and quicker access to promotions and exclusive offers.

14. What is the grading/condition standard for cards?

- We use standard terms such as Near Mint (NM), Excellent (EX), Light Played (LP), Played (PL), and Damaged/Moderate/Heavy. Definitions are provided on each product page; please contact support for specifics.

15. Do you offer international duties/taxes quotes at checkout?

- For many destinations, taxes and duties are calculated at checkout or upon delivery, depending on the carrier and destination. If not shown, they are typically the recipient’s responsibility.

16. How do I contact customer support?

- You can reach us via email for all queries and support: help@shadowrealmtcg.com. Expect a typical response within 1–2 business days, sooner during peak times.

17. Can I preorder or reserve upcoming releases?

- Yes, preorder or reserve options are available for selected products. Deposits or full payment terms, cancellation policies, and release dates will be shown on the product page.

18. What cards are authentic and how do you verify them?

- We source from reputable distributors and conduct standard authenticity checks. If you have concerns about a specific card, contact us with details, and we’ll review.

19. Do you provide card authentication or grading services?

- We do not grade cards in-house, but we partner with trusted grading services. Turnaround times and costs vary; we’ll provide current options at checkout or on request.

20. What are your privacy and data protection policies?

- We protect your data with industry-standard security, use it to fulfill orders and improve service, and never sell your personal information to third parties. Details are in our Privacy Policy and Cookies Policy.